Every people own capabilities and interests, to think about an alternate career possibilities, developing career goals, and arrange for practical activities development. The primary concentrate career planning should be appropriate between personal goals and also the possibilities which are reasonably available.

An worker that his individual career plan can’t be satisfied within the organization, eventually, they’ll leave the organization. Therefore, organizations should also produce a career arrange for their employees to ensure that the business can grow and satisfied the employee’s career plan.

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The second key to success, namely customer service, this cannot be achieved without the dedication and commitment of employees. This is part of the staff, customer service, receptionist, and the driver of the company. For they who most often interact with customers. They relate to our customers consistently and they will do customers with their own way how to be treated. This is a direct relationship between effective management, the level of employee commitment to the organization and service standards to customers.

With well done to the employee, the employee may be motivated to achieve excellence in all areas. They will provide voluntary contributions, and will do more than expected if they were treated well. Extraordinary results can be achieved by ordinary people if the management does a good job.

Managing a business today is difficult enough without sacrificing the benefits of competition, the lack of attention to the most valuable asset, namely employees of the company itself. Because it means that all organizations must give high priority in management practice for his employees if they wish to succeed and succeed in the face of global competition and consumer demand for good quality of products or services of their business.

Along with the confirmation process or the repetition of this event, then it is forming an attitude with a certain mental configuration. That is why the attitude has a certain pattern which is relatively fixed, survive and unique to each individual. A simple example: The attitude of employees towards the implementation of the Quality Management System. According to the prescribed procedures, the necessity to fill out the form of Corrective Action Request (CAR) for each problem that happens, it can be perceived by the employees as an additional burden.

Moreover, before this thing arises, anytime the problem occurred, it is just simply conveyed through the telephone. The comprehension of the importance of record as the evidence of the performance, must be accepted by the reasoning (cognitive) first, might feel uncomfortable by the emotions (affective) first, before there was a change of attitude and behavior of the employee.

That’s why the skills of employees in managing the attitude or self-management such as the ability to recognize his thoughts and his feelings (consciousness), being open to new things and something good, and willing to throw away the old bad habits, become the very important basis for improving the quality of work.

The best employees would be useless if they are working bad system and a good system would be useless if it is done by the employees that have bad attitude.