Shareholder value can only be achieved through a ‘super customer value’, which presents a competitive differential advantage. Customer value is a kind of preference that is perceived by the customer towards product characteristics, performance, and qualification. Today there are many concepts such as Relationship Marketing, Customer Retention, Customer Loyalty, Database Marketing, CRM (Customer Relationship Management), [...]
Archive of posts tagged management control system
Recognizing the Management Service Case
If you have a services office or store maybe also a mall, I’m sure it has costs a lot to design the shop interior and employee training, mainly for employees in the front office that directly serve the buyer or customer. From day to day, from hour to hour, office or shop is managed and [...]
Risk Management of The Internal Auditing
The meaning of risk management is the management of risks that are associated with the activities, functions and processes, so that an organization can minimize the losses (loss) and maximize the chance (opportunity). The risk management includes identification, analysis, assessment, treatment, monitoring and risk communication. New paradigm vs Old paradigm, the role of the internal [...]