But have you ever watched an objective condition and parking services for customers as they entered the store or our office’s parking lot. These simple things are often looked for granted. Because the parking attendant will always nice and friendly when serving us (the owner) sometimes we are not aware of poor service in the parking lot. It is fair because every day they meet or communicate with us.

Try to observe customer’s vehicles queuing to enter the parking lot, how is the parking attendant services? Are they friendly and efficient enough? How is the parking attendant services when the costumer parked their vehicle, also when they were handed a parking ticket at the exit of parking lot? Do they adroit to help but still smiling? Do they efficiently enough to checking administration officials parking tickets so that customers doesn’t have to wait too long but also keep maintained the security? Customers would avoided to come back just because complicated and disappointed parking management.

Along with the confirmation process or the repetition of this event, then it is forming an attitude with a certain mental configuration. That is why the attitude has a certain pattern which is relatively fixed, survive and unique to each individual. A simple example: The attitude of employees towards the implementation of the Quality Management System. According to the prescribed procedures, the necessity to fill out the form of Corrective Action Request (CAR) for each problem that happens, it can be perceived by the employees as an additional burden.

Moreover, before this thing arises, anytime the problem occurred, it is just simply conveyed through the telephone. The comprehension of the importance of record as the evidence of the performance, must be accepted by the reasoning (cognitive) first, might feel uncomfortable by the emotions (affective) first, before there was a change of attitude and behavior of the employee.

That’s why the skills of employees in managing the attitude or self-management such as the ability to recognize his thoughts and his feelings (consciousness), being open to new things and something good, and willing to throw away the old bad habits, become the very important basis for improving the quality of work.

The best employees would be useless if they are working bad system and a good system would be useless if it is done by the employees that have bad attitude.

Earnings (profit) and return on capital (return on investment), both short term and long-term management is like a god that leads you from mediocrity land, bankruptcy, and dissolution, to get out of the failure. Just remember, the tall pillars of excellence management, the need for careful planning, consideration and healthy decision making, implementation and monitoring of decisions and careful and creative operations, as well as concern for the employees and its results, which are based on management skills and first-class management. These skills include planning, organizing, staff arrangement, decision making, budgeting, innovation, communication, representation, control, direction and motivation, personal relationships.

Become a role model, To be a role model, you can not swear falsely, must be loyal, and do not cheat to your colleagues, especially to the company or profession. Respect your superiors and colleagues, Honor them, whether it is your mentor, your boss, your peers, your subordinates, and your colleagues. So you will work longer in the company, rank, and executive positions. You will be respected as loyal person.

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For that reason, office place that comfortable, conducive, and supports the work is necessary. Work place does not mean only the office, but also including work atmosphere, and the relationship between corporate employees. If one part of that work place makes an employee uncomfortable then it will affect on his performance and contribution to the company. Sometimes, several companies rather kept an old computer that sometimes crash as the reason of still usable, in fact its lags and its ages make the working time become longer and sometimes can be an obstacle when it’s broken.

Comfortable office will make employees feel at home and not hurriedly leave the office so that the workers are concentrated on doing his job. A family atmosphere in the office needs to be fostered so that employees feel as part of the company and have a sense of responsibility for the company to maintain the image of the company.

Do not let employees become jealous, cynical, or there is a conflict between employees because it would disrupt the work and performance of the company.

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