A simple way is used to measure customer satisfaction, namely: Complaints and Feedback System, Industrial minded customer will provide a form for customers to report preferences and complaints. Moreover, it can be suggestion boxes and telephone complaints to the customer. Chronology informassi provides many good ideas and industry to move faster to resolve the problem. [...]
Archive of posts filed under the Relationship Management category.
Communication Management For The Employees
The work of a manager is to conduct intensive supervision to its employees. The goal is so that the employees can work and perform according to specified company standard. For that reason, the managers must be able to motivate them. It is easy to say, but difficult to apply. Motivation as a theory is not [...]
Improve Customer Service Management
Several foundations for customer relationship management: identify your customer candidates. Do not chase every man, build, maintain and collect customer database that has much information which are derived from all channels and customer touching points. Separate your customers based on their needs and value for the company. Like on the customer needs, companies should spend [...]
The Managers Professional Attitudes Toward the Employees
A manager’s job at work is to supervise its employees intensively. The goal is, so that employees are working according to the standards which are already specified by the company. For that, the managers must be able to motivate them. But it’s easy to say, but difficult to apply. Motivation as a theory is not [...]