Several years ago, from a research of an institution in the United States, it is known that more than 50% of the products and components produced by the company have a defect or damage, and for companies advance in high technology field, automotive, and aerospace the number is more staggering which is more than 75%.
US Consumer Product Safety Commission estimates that death, accidents, and damage that occurred from using of imperfect consumer products have been burdened the country more than 700 billion dollars per year.
Based on these facts then it is unsurprising that companies now strive to applied quality management systems that are expected to assist them to improve the quality of products / services, control costs, reduce damage and defects on products, improve customer satisfaction , and finally increase company’s profits.
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