Human resources play a very vital, both in his role as Process Designer, Process Executor, and Process Manager. Thus, continuous training and implemented across sectors is needed to improve their competence. In addition, an understanding of employee perceptions becomes mandatory for the company menu. Pride as an employee who feels valued his skills as a corporate asset that should get attention proportional.
The pride and sense of worth can increase employee engagement against the company and can become a very strong emotional cord to stimulate internal motivation. Make it ‘enjoyed’ work every day and feel how their work adds value for customers. If an employee is ‘enjoying’ their work will give a new willingness in carrying out their duties wholeheartedly. Sincerity in serving external and internal customers will improve the quality of that service.
Of course, this customer orientation cannot be overlooked in the management of business processes, because the customer who will determine whether the added value of process improvement is significant or not. Customers do not want to know the process; they will only see the output.