Attitude is the way of someone to respond to an object, situation or certain circumstances. Its components consists of cognitive component (reasoning), affective component (emotional) and behavioral components (habits). The process of forming the attitudes is following a certain cycle that is memory bank-attitude-new experiences new memory-new attitude and so on. Any positive or negative experiences will be stored in the memory bank (the brain) as an attitude reference in responding to the next event.
Along with the confirmation process or the repetition of this event, then it is forming an attitude with a certain mental configuration. That is why the attitude has a certain pattern which is relatively fixed, survive and unique to each individual. A simple example: The attitude of employees towards the implementation of the Quality Management System. According to the prescribed procedures, the necessity to fill out the form of Corrective Action Request (CAR) for each problem that happens, it can be perceived by the employees as an additional burden.
Moreover, before this thing arises, anytime the problem occurred, it is just simply conveyed through the telephone. The comprehension of the importance of record as the evidence of the performance, must be accepted by the reasoning (cognitive) first, might feel uncomfortable by the emotions (affective) first, before there was a change of attitude and behavior of the employee.
That’s why the skills of employees in managing the attitude or self-management such as the ability to recognize his thoughts and his feelings (consciousness), being open to new things and something good, and willing to throw away the old bad habits, become the very important basis for improving the quality of work.
The best employees would be useless if they are working bad system and a good system would be useless if it is done by the employees that have bad attitude.
